FAQ

FAQS

Are you a factory or a trading company?

We are a direct manufacturer based in China, specializing in the design and production of smart rotating BBQ grills. All products are factory-made with full quality control.

What materials are used in your grills?

The main body is made of premium stainless steel for durability and easy cleaning, while the charcoal tray is made of thickened high-carbon steel for high heat resistance.

Do you offer wholesale or distributor opportunities?

Yes. We welcome global distributors and wholesale partners with factory-direct pricing and OEM / ODM customization support.

Is the grill easy to assemble?

Yes. Our grills use a modular design and include a detailed manual and installation video. Most users can assemble them within 10 minutes.

Order & Returns

Do you offer warranty service?

Yes. We provide a 12-month warranty. Replacement parts or units are available in case of manufacturing defects.

Where do you ship from?

All orders are shipped directly from our factory in China. We partner with reliable international couriers to ensure safe and trackable delivery worldwide.